Service Desk Technician
About The Position
Leidos Digital Modernization sector is seeking an early career Service Desk Technician to work with our USCENTCOM CITS program at MacDill AFB, Tampa, Florida. This is full time on site with our customer. Your best work is ahead! What will you do in this role? Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. Provide Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, printers, and associated peripherals. Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. Support Microsoft Office 365 and Active Directory products. Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable. Isolate and resolve issues with individual workstations. Act as a resource to answer user questions about hardware and software issues. Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to identify and correct core problem.
Requirements
- US Citizenship
- BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline with 5+ years', OR an Associate degree with 3+ years' OR a high school diploma (or equivalent) and 6 years' directly related work experience supporting help desk Tier I, 2 and/or 3 operations.
- Current CompTIA Security+ (DoD 8570 Compliance)
- Currently hold DoD Secret with TS/SCI Eligibility
Responsibilities
- Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Respond to email, IM messages (IM), and voicemail messages for customers seeking help.
- Install, modify, and repair computer hardware and software.
- Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.
- Provide Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, printers, and associated peripherals.
- Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
- Support Microsoft Office 365 and Active Directory products.
- Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
- Isolate and resolve issues with individual workstations.
- Act as a resource to answer user questions about hardware and software issues.
- Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to identify and correct core problem.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
