Service Desk Technician

Seitel Systems•Seattle, WA

1d•$29 - $32•Hybrid

About The Position

As a Service Desk Technician, you will work with a tight-knit team to provide Tier One and Tier Two IT support to Seitel Systems' Clients. This position offers broad exposure to a variety of technology across different environments, helping to jumpstart your career. The role involves resolving problems quickly, communicating clearly, documenting thoroughly, and creating a consistently great support experience. You will also collaborate with and mentor teammates on emerging technologies, lessons learned, and improvements to service delivery. The goal is to help clients tackle both everyday technical issues and more involved troubleshooting to keep them productive and confident in their technology.

Requirements

Solid work ethic and self-starter attitude, wired to 'take action' to solve problems for Clients.
Effective communication skills for both technical and non-technical audiences.
Actively participate in using the Three Ways philosophy to continuously improve services.
Cloud computing, IT security, AI, virtualization, networking and troubleshooting for servers, infrastructure and desktops.
Proficiency with Microsoft stack including Azure, M365, InTune and Defender.
Fluent with both Windows-based and Mac platforms.
Experience with ConnectWise and Veeam.
A minimum of two years of progressive IT experience.
Microsoft and other certifications as consistent with IT experience.
Reside locally.

Nice To Haves

Experience with Copilot.

Responsibilities

Work with teammates to resolve problems quickly, communicate clearly, document thoroughly and create a consistently great support experience.
Collaborate with and mentor teammates on emerging technologies, lessons learned, and "right-to-left" improvements that make service delivery better.
Help tackle both everyday technical issues and more involved troubleshooting to keep clients productive and confident in their technology.