Service Desk Technician

TEKsystems•Town/Village of Harrison, NY

22h•$20 - $25•Onsite

About The Position

Our Customer is a service provider for the various school districts throughout Westchester and Rockland Counties. Currently the client supports the student and teacher technologies within 40+ school districts. In addition, the customer has a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The current service desk team is looking to bring on two temporary workers to assist with the start of school at the end of August. The two technicians will be responsible for answering and escalating calls as they come into the service desk. The volume of tickets between August and Octobers grows 300%. Therefore, this person will be responsible for directing large amount of calls to the other service desk analyst and field staff. Light troubleshooting knowledge would be extremely helpful. The manager explained customer service is the most important aspect of this role. Someone who can speak with end users while working in a high stress situation is crucial. Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users.

Requirements

Help desk
Help desk support
Service desk
Communication and customer service skills
Ability to work in a high stress situation
Good demeanor around anyone they encounter and over the phone.
Light troubleshooting knowledge

Responsibilities

Answering and escalating calls as they come into the service desk.
Directing large amount of calls to the other service desk analyst and field staff.
Providing customer service to end users.
Communicating effectively with the customer (end user) and internal team.