Service Desk Technician

TEKsystems•Manitowoc, WI

11d•$20 - $30•Onsite

About The Position

A growing Managed Service Provider (MSP) in Northeast Wisconsin is seeking a Level 2 IT Support Technician to join its team. This role offers a blend of help desk and field work, ideal for someone who enjoys variety, problem-solving, and direct client interaction rather than a fully desk-bound position. You’ll support a diverse client base across multiple industries, requiring adaptability, technical curiosity, and strong communication skills. This role is primarily onsite, with occasional remote flexibility. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Requirements

Experience in help desk, service desk, or technical support roles
Working knowledge of Active Directory, Office 365, and endpoint environments
Strong troubleshooting and customer service skills
Familiarity with ticketing systems and documentation standards
Valid driver’s license with a clean driving record (local travel required; company vehicle provided)
Ability to lift/install equipment and perform light physical work

Nice To Haves

MSP or multi-client environment experience
Exposure to varied industries (SMB, manufacturing, healthcare, etc.)
Basic networking, server, or infrastructure knowledge
Experience with Azure or modern endpoint management tools

Responsibilities

Serve as the primary point of contact for client IT issues via phone, email, and ticketing system
Troubleshoot and resolve Tier 1–2 issues (Active Directory, O365, endpoints, printers, connectivity)
Provision and configure user accounts, laptops, and desktops
Document work clearly in PSA/ticketing tools
Escalate complex issues as needed while maintaining ownership of the client experience
Travel to client sites within 60 miles
Install and configure IT infrastructure (servers, switches, firewalls)
Perform “rack & stack,” cable management, and hardware deployments
Run and terminate Cat6 cabling
Install endpoints such as monitors, TVs, and cameras
Support office moves and onsite equipment setups
Use basic power tools safely and effectively
Handle escalated and more complex technical issues
Contribute to infrastructure, cloud, and project-based work
Support and mentor junior technicians
Play a key role in onsite installations and client projects