Service Desk Technician - Mississauga

Hatch•Mississauga, ON

1d•CA$27 - CA$35•Hybrid

About The Position

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers. Hatch is currently seeking a Service Desk Technician based in our Mississauga office, reporting to IT Service Desk Technician you will support offices globally. Please note this is a 12-month contract position.

Requirements

College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment
Strong analytical, problem solving and troubleshooting skills
Ability to function well in a team environment; work independently as needed
Strong customer focus skills
Strong oral and writing proficiency in English
Minimum three-years relevant experience working in a similar corporate service desk technical support role
All candidates must have legal authorization to work in Canada without employer sponsorship
A driver’s license with access to a vehicle on a daily basis
Excellent understanding of Microsoft products, including Windows 10/11, Office 365, Teams, SharePoint, OneDrive is required
Good understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin is required

Nice To Haves

Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required
Familiarity with standard helpdesk software and a good knowledge of remote user support
Provide application Support for Adobe products, Bluebeam, and other current and in-house applications that exist within the organization
Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy
A+, Network +, Microsoft certifications are an asset

Responsibilities

Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services
Prioritize and manage service support requests in line with expected service levels targets
Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects
Deploy image and software to computers locally and remotely
Prepare and provide support documentation, including procedural documentation when required, including providing user and group training as required
Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead
Promote and adhere to departmental and organizational information security policies, standards and procedures
Perform other related duties incidental to the work described
Strive for excellence in customer service in line with the company values and expectations
Ability to work overtime or flexible time when required
Ability to travel to different offices and project sites