Service Desk Technician - #2997

Wade Trim•Taylor, MI

1d•Hybrid

About The Position

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Taylor office. A high school diploma or equivalent is required. The candidate must have at least five years of related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self-motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid-remote work schedule is available after 30 days of employment.

Requirements

High school diploma or equivalent is required
At least five years of related support experience in a Microsoft Windows environment
Familiarity with personal computer hardware and software configurations
Self-motivated
Work well with others
Excellent writing, organizational, and communication skills
Attention to detail
Customer Service Focus
Documentation
Proper follow-up skills
Ownership of issues end to end
Quick Learner in an emver changing environment
Wish to grow within the IT realm

Nice To Haves

Certification in A+ and/or MCP
Experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise)

Responsibilities

Provide first-level Service Desk support for hardware, software, and connectivity issues.
Diagnose, troubleshoot, and resolve end-user technical problems.
Install, configure, and maintain computers, peripherals, and software.
Support workstation deployments, refreshes, lease returns, and hardware upgrades.
Manage user accounts, passwords, and basic access requests.
Escalate complex issues to the appropriate IT teams and track resolution progress.
Assist with server, network, VPN, and wireless connectivity troubleshooting.
Provide on-site and remote support for employees across multiple locations.
Support CADD applications, plotting systems, and engineering software tools.
Maintain accurate ticket updates, work logs, and technical documentation.
Create clear knowledge base articles and user-focused support documentation.
Assist with IT projects, technology rollouts, and equipment installations.
Support conference room, audio/visual, and collaboration technologies.
Travel between Wade Trim offices to provide hands-on technical support.
Follow IT security standards and promote cybersecurity best practices.
Participate in technical training and professional development opportunities.
Maintain a safe, organized, and professional work environment.