Service Desk Technician

TEKsystems • Catonsville, MD

3d • $22 - $23 • Remote

About The Position

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

Requirements

• Ability to troubleshoot common Windows related issues
• Working knowledge of Active Directory
• Working knowledge of Domain hierarchy
• Working knowledge of Microsoft Windows OS
• Microsoft Office Products including: Word, Excel, Outlook, PowerPoint, Teams
• Troubleshooting VPN Clients

Nice To Haves

• Wednesday-Sunday 6am-3pm
• Wednesday – Sunday 8am-5pm
• Friday-Tuesday 3pm-12am

Responsibilities

• Supporting end users in a 24x7 capacity around the globe.
• Handling in-bound contacts via phone calls, emails, and chats.
• Performing quick password resets.
• Conducting mid-level troubleshooting to triage and/or resolve issues.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed