Service Desk Technician
About The Position
The primary purpose of this job is to provide help desk support for all users. The technician will be responsible for help desk phone and email routing, ticket escalation, and will support the Help Desk ticketing system. Includes troubleshooting and repairing hardware and software issues as well as doing research on issues as needed. This includes troubleshooting printers, computer, hardware, and software issues as well as ordering, staging, and installing new printers and computers as needed. Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices. Basic network troubleshooting and repair. Creating and installing ethernet cables. Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks.
Requirements
- Typically requires a bachelor's degree (or international equivalent) and 2+ years of relevant experience.
Nice To Haves
- Bachelor’s degree in MIS, Computer Science, or related field.
Responsibilities
- Provide helpdesk support to non-manufacturing users as well as other employees. Managing help desk phone and email routing, ticket escalation, and can support Help Desk ticketing system support.
- Troubleshooting and repairing hardware and software issues as well as doing research in issues as needed.
- Troubleshooting printer, computer hardware and software issues as well as ordering, staging, and installing new printers and computers as needed.
- Supporting desk phones and mobile devices. Includes setup, troubleshooting and repair. Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices.
- Basic network troubleshooting and repair. Creating and installing ethernet cables. Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks.
- Must be able to lift objects that wight 50 pounds on their own.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
