Service Desk Technician

SiteOne Landscape Supply • Roswell, GA

4d

About The Position

Join our team as an IT Service Desk Technician, responsible for providing excellent customer service for internal customers and responding to requests for technical assistance.

Requirements

• Associate's degree or equivalent work experience
• 2 years of technical support experience
• Extensive computer hardware and software experience
• Experience with troubleshooting telecom, networking, and VPN solutions
• Experience with thin-clients and Citrix infrastructure
• Strong technical and analytical aptitude
• Excellent customer service skills and a positive attitude
• Ability to multitask and remain detail oriented
• Ability to thrive in a fast-paced environment
• Self-motivated and ability to work independently
• Ability to work every 3rd Saturday on a rotational basis
• Ability to work different shifts as needed
• Candidates must be authorized to work in the U.S. We are unable to provide sponsorship.

Responsibilities

• Install and support of computers, laptops, tablets, and thin-clients
• Install and support of desk phones and cellular phones
• Install and support of MS Office, Land FX, and other applications
• Install and support of printers, scanners, fax, and other business equipment
• Maintain hardware and software inventory
• Manage accounts in AD, Exchange, and other applications
• Manage file share permissions in a Windows environment
• Troubleshoot in a Citrix environment
• Order, ship and receive IT equipment
• Administer our Airwatch MDM solution
• Use tools such as VNC to troubleshoot remote computers
• Test QA tickets on a weekly basis
• Create and maintain images for computers, laptops, and thin-clients
• Monitor network connectivity issues using Dynatrace and PRTG
• Manage vendors and escalate
• Document all issues in ticketing system
• Work with team members to efficiently solve problems

Benefits

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree