Service Desk Technician

TEKsystems•Waukesha, WI

10d•$18 - $20•Onsite

About The Position

We are seeking a customer-focused Service Desk Technician to support a high volume of incoming support requests for a growing IT team in Waukesha. This role will primarily handle phone-based support, with additional support provided through chat and email channels. The ideal candidate will excel at delivering exceptional customer service while resolving a variety of Tier 1 technical support issues. Most tickets involve password resets, account access requests, and other basic troubleshooting tasks. Comprehensive training and a well-established knowledge base are available, making this an excellent opportunity for candidates with strong communication skills and a passion for helping users.

Requirements

Previous experience in a Help Desk, Service Desk, or Technical Support role preferred.
Strong customer service and interpersonal communication skills.
Ability to manage a high volume of support tickets while maintaining quality service.
Familiarity with Windows operating systems, including Windows 11.
Experience with Active Directory, including user account management and password resets.
Strong troubleshooting and problem-solving abilities.
Comfortable providing support over the phone in a fast-paced environment.

Nice To Haves

Help Desk Support
Service Desk Support
Troubleshooting
Customer Service
Windows 11
Active Directory
Phone Support
Technical Support
Windows Operating Systems
Ticket Management Systems

Responsibilities

Provide Tier 1 technical support via phone, chat, and email.
Resolve password reset and account access requests.
Troubleshoot basic hardware, software, and Windows-related issues.
Document support requests and resolutions within the ticketing system.
Escalate complex issues to appropriate support teams as needed.
Deliver a positive customer experience through professional and timely communication.