Temporary On Call (TOC) Service Desk Technician

Integration Innovation, Inc.•Huntsville, AL

4d•Hybrid

About The Position

i3 is seeking a Temporary On‑Call (TOC) Service Desk Technician to provide flexible, as‑needed technical support to team members across multiple locations. This position is ideal for someone who enjoys troubleshooting, rapid‑response support, and contributing to a high‑performing IT organization when demand spikes or coverage gaps occur. TOC technicians supplement the primary Service Desk team and may support day/night/weekend on‑call rotations, depending on organizational needs.

Requirements

Experience providing IT support in a professional environment.
Proficiency with Windows OS, Microsoft 365/O365, basic networking, and common enterprise IT tools.
Ability to work independently, respond quickly, and manage multiple tasks with minimal oversight.
Strong customer service skills with clear written and verbal communication.
Ability to troubleshoot both hardware and software issues effectively.
Must be able to report onsite when needed and be available for short‑notice on‑call scheduling.
Ability to obtain and maintain a U.S. government security clearance.
U.S. citizenship is required.

Nice To Haves

Experience with systems such as Active Directory, Azure AD, PDQ, Endpoint Manager, or similar enterprise management tools.
Familiarity with ticketing systems such as Zendesk, Jira, ServiceNow, or equivalent.
ComptIA A+, Network+, or Security+ certification.
Previous work with distributed teams or multi‑site technical support.

Responsibilities

Providing Tier 1/Tier 2 technical support to local and remote users via phone, email, ticketing systems, or in person.
Troubleshooting issues related to hardware, software, networking, and user account access.
Documenting all troubleshooting steps, resolutions, and relevant details in the ticketing system.
Assisting with deployment, imaging, installation, configuration, and maintenance of IT systems and peripherals.
Supporting user account provisioning and updates within Office 365, Active Directory, and related.
Tracking and updating asset inventories, shipping/receiving equipment for remote users, and maintaining accurate records.
Participating in on‑call rotations to provide after‑hours support as required.
Escalating advanced issues to senior technicians or engineers when necessary while maintaining ownership of user communication.