Temporary Service Desk Analyst

Global Data Consultants•Chambersburg, PA

4d•Remote

About The Position

GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role can be fully remote but must be located within the State of PA. This is a Short Term Temporary role. Global Data Consultants, LLC is currently seeking a Service Desk Specialist to join our team of innovative professionals. This is an entry level position with the flexibility to be a fully remote position within the state of Pennsylvania. This is a short term temporary role.

Requirements

Strong Customer Service Skills.
Exceptional Interpersonal, verbal, and written communication skills.
Great active listening skills.
A patient and empathetic attitude.
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments.
Phone skills, including familiarity with complex or multi-line phone systems

Nice To Haves

At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment
Prior experience with ability to handle 30-40 service calls a day
Strong Customer Service experience.

Responsibilities

Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Guide callers through troubleshooting, navigating the company site, or using products or services.
Collaborate with other call-center professionals to improve customer service.
Accurately document all service calls within the prescribed call tracking mechanism.
Support both technical and non-technical end users.
Escalate advanced issues to the appropriate team member.