Service Desk Technician

AEG Worldwide • Chicago, IL

1d • $19 - $22

About The Position

The Service Desk Technician provides day-to-day technical support and helps manage the organization’s IT systems. This role works across both Mac and Windows environments and supports users, maintains systems, and assists with IT operations across all departments.

Requirements

• High School Diploma or equivalent required (BA/BS degree preferred)
• 1–2 years of related work experience
• Basic familiarity with Microsoft Azure Active Directory (Entra ID) or user account management concepts
• Basic understanding of networking concepts (IP addressing, DNS, Wi-Fi troubleshooting)
• Experience troubleshooting hardware and software issues on macOS, Windows, and iPhone (primarily macOS)
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to interact effectively with internal and external staff and build relationships
• Ability to follow structured workflows for QA and User Acceptance Testing
• Knowledge of servers and system troubleshooting

Nice To Haves

• Knowledge of the music industry preferred

Responsibilities

• Provide first-level technical support for laptops, applications, and basic network issues across Mac and Windows environments
• Track, update, and resolve support requests using the ServiceNow ticketing system
• Document troubleshooting steps, resolutions, procedures, and user guides in Confluence
• Deploy and configure laptops and peripherals for new hires (Mac and Windows)
• Support onboarding and offboarding processes, including account setup and deactivation (Microsoft Azure Active Directory)
• Assist with managing user accounts and licenses in Microsoft 365
• Maintain and organize IT inventory, including tracking and auditing equipment
• Support basic administration of servers, file storage systems, and cloud platforms
• Assist with mobile device management (JAMF MDM) tasks, including device enrollment and basic troubleshooting
• Provide support for office technology such as printers, phones, and conference room equipment (Konica Minolta, 3CX environment)
• Assist with IT projects, including equipment procurement, deployments, office setups, and system upgrades

Benefits

• medical, dental and vision insurance
• paid holidays, vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees