Service Desk Technician

TEKsystems•Austin, TX

1d•$21 - $24•Hybrid

About The Position

Make an impact. Solve problems. Be the reason someone’s day goes smoothly. We're looking for a customer-first IT Service Desk Analyst who thrives on helping others and enjoys solving technical challenges. In this role, you’ll be a key part of the team supporting internal users, keeping systems running smoothly, and delivering a great experience every day. If you enjoy fast-paced environments, communicating with people, and making technology feel simple and accessible, this could be a great fit for you.

Requirements

Experience in a service desk, helpdesk, or customer support environment.
A passion for helping people and delivering excellent customer service.
Strong troubleshooting skills across Windows environments, with Mac experience as a plus.
Familiarity with tools like Active Directory, VPNs, Citrix, or mobile device management.
Ability to multitask and stay organized in a high-volume support setting.
Clear, professional communication, both written and verbal.
Comfortable typing and navigating multiple systems efficiently.

Nice To Haves

Mac experience

Responsibilities

Serve as the first line of support for users by diagnosing and resolving technical issues with speed and care.
Provide support via phone and chat, managing multiple conversations while maintaining quality service.
Troubleshoot a wide range of technologies including desktops, mobile devices, and enterprise applications.
Escalate complex issues when needed, ensuring nothing falls through the cracks.
Keep users informed with clear, friendly communication throughout the support process.
Document solutions and contribute to improving knowledge resources and processes.
Support and manage accounts, including password resets and access updates.
Work with tools like ServiceNow, SCCM, and other ITSM platforms to track and resolve issues.
Continuously learn and grow through feedback, collaboration, and hands-on experience.