Service Desk Technician

Sage Dental•Boca Raton, FL

1d•Onsite

About The Position

Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend and on call duties are required. Travel to set up new locations is also required.

Requirements

Minimum of 1-3 years of experience in a help desk role.
Excellent communication (verbal and written), interpersonal, time management, and developmental skills.
Strong problem solving and critical thinking skills.
Ability to learn new technologies quickly.
Must be a team player!
The ability to work 8:00am – 5:00pm, overtime, nights, weekends, and participate in on call rotation is required.
Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required.

Nice To Haves

Certifications are a plus.
Experience supporting Windows machines, Citrix, O365 apps, and printers preferred.

Responsibilities

Provide technical support and communicate technical information to all Sage Dental computer end users
Work on help desk request via ticketing system and follow up when required
Document all relevant information, troubleshooting steps taken, and resolution
Maintain SLA expectations and ticketing processes and procedures
Collaborate with teammates on hardware and software issues and escalate as needed
Install and troubleshoot hardware, software, and/or peripheral equipment
Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue
Use of Office 365 products such as Outlook, Teams, and Excel
Maintain cleanliness and organization of work space