Service Desk System Administrator

General Dynamics Information Technology • Newington, VA

3d • $97,750 - $132,250 • Onsite

About The Position

The Service Desk System Administrator supports a Department of War customer and works to improve the customer experience while enabling the mission. The role involves working independently and with multiple work centers, using team knowledge and documentation to resolve challenges, and operating effectively in a fast-paced environment with high expectations. The administrator applies technical and interpersonal skills to support the customer. The position is onsite in Newington, Virginia, and requires U.S. citizenship and an active Top Secret/SCI clearance.

Requirements

• High school diploma.
• At least 3 years of related experience.
• U.S. citizenship.
• Must currently possess a Top Secret/SCI clearance.
• Customer service skills.
• Knowledge of software, hardware, configurations, and architectures.
• Ability to troubleshoot hardware and software.
• Communication skills.
• Technical training skills.
• Hardware troubleshooting skills.

Nice To Haves

• Experience with ServiceNow.
• Experience with VDI.

Responsibilities

• Work independently and with multiple work centers to support the customer.
• Use the team's knowledge and documentation to solve challenges.
• Support a mission-focused customer and enable its mission.
• Apply technical and interpersonal skills to accomplish the work.
• Troubleshoot hardware and software.

Benefits

• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with company match.
• Full flex work weeks where possible.
• Paid time off, including vacation, sick and personal time.
• Paid holidays.
• Paid parental leave.
• Military leave.
• Bereavement leave.
• Jury duty leave.
• Short- and long-term disability benefits.
• Life insurance.
• Accidental death and dismemberment insurance.
• Personal accident insurance.
• Critical illness insurance.
• Business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED