Service Desk Support Specialist

Silver Cross Hospital

4d • $20 - $25 • Onsite

About The Position

Serves as first level of support for end users. Provides support with computers, access, equipment, and/or software. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and Track-IT requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Additionally, may coordinate with other teams or departments to resolve user problems. All duties should be performed in a manner that promotes teamwork and reflects the mission and culture of Silver Cross Hospital.

Requirements

• Ability to troubleshoot hardware/software malfunctions over the phone and email including the use of remote desktop sharing application.
• Responsible for resetting and updating user account and application passwords.
• Troubleshoots email issues and escalates as necessary.
• Monitors multiple technologies to ensure proper working order.
• Escalates and reports any issues to the team.
• Generating, distributing, and communicating different reports for different departments.
• Evaluating, reviewing, and updating documentations as a needed basis.
• Coordinate, contribute, and communicate with the team for all reported issues.
• High School Graduate or equivalent required.
• Ability to think and problem solve technical issues independently.
• Detailed oriented.
• Excellent customer service skills.

Nice To Haves

• 1-2 years of Service Desk experienced
• some college courses

Responsibilities

• Troubleshoot hardware/software malfunctions over the phone and email including the use of remote desktop sharing application.
• Resetting and updating user account and application passwords.
• Troubleshoot email issues and escalate as necessary.
• Monitor multiple technologies to ensure proper working order.
• Escalate and report any issues to the team.
• Generate, distribute, and communicate different reports for different departments.
• Evaluate, review, and update documentations as a needed basis.
• Coordinate, contribute, and communicate with the team for all reported issues.

Benefits

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED