Service Desk Support Senior
Full Visibility LLC•Winchester, VA
•$55,000 - $90,000•Hybrid
About The Position
Full Visibility is seeking a Service Desk Support Senior to provide support to end users on a variety of issues. This role involves identifying, researching, and resolving technical problems, responding to telephone calls, emails, and personal requests for technical support, and documenting, tracking, and monitoring problems to ensure timely resolution. The position requires a minimum of eight years of experience in Service Desk Support.
Requirements
- Minimum of eight (8) years of experience in Service Desk Support.
- Active Top Secret/SCI Eligibility Clearance.
- Ability to obtain and maintain any required CI Polygraph eligibility throughout the duration of employment.
Responsibilities
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails and personal requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
Benefits
- Full Employee Approach
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
