7683 Service Desk Support Analyst
INFO ORIGIN INC•Nashville, TN
•$25 - $30•Onsite
About The Position
The Service Desk Support Analyst will be responsible for providing IT support, managing tickets, and deploying hardware. This role involves handling a significant call volume, troubleshooting various technical issues including network, application, and hardware problems, and supporting mobile devices and video conferencing solutions. The analyst will also perform administrative tasks within Active Directory and manage print queues.
Requirements
- People/Customer Service skills required.
- Able to handle call volume of up to 30 calls per day.
- Printer Administration and Troubleshooting - Server Print Queue, and local Queues
- Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing (Cisco WebEx, MS Teams, Cisco Presence video solutions)
- Network troubleshooting (Internal vs external, VPN, LTE, Wifi)
- Application Troubleshooting (Account permission, Compatibility settings, Browser vs installed)
- Remote support (MSRA, RDP, TEAMs, Webex)
- Hardware Deployment
- ServiceNow (Ticket management, Ticket assignment)
Nice To Haves
- IT Call Center Experience preferred
Responsibilities
- Provide IT support to users.
- Manage and assign tickets using ServiceNow.
- Deploy hardware to new users.
- Handle a call volume of up to 30 calls per day.
- Perform Printer Administration and Troubleshooting, including Server Print Queue and local Queues.
- Manage Active Directory, including navigating Different OUs, looking up attributes, resetting passwords, and unlocking accounts.
- Provide iOS Management, Support, and Deployment, including setting up new phones/Ipads, resetting iTunes accounts, resetting network settings, and backing up/restoring device data.
- Support Video Conferencing solutions such as Cisco WebEx, MS Teams, and Cisco Presence.
- Perform Network troubleshooting, including internal vs external issues, VPN, LTE, and Wifi.
- Troubleshoot applications, including account permissions, compatibility settings, and browser vs installed issues.
- Provide remote support using MSRA, RDP, TEAMs, and Webex.
- Perform Hardware Deployment.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
