Service Desk Analyst
About The Position
The Service Desk Analyst will provide IT support for a client that delivers IT and telecom solutions to businesses. The client’s team includes infrastructure architects, network specialists, and engineers who manage IT, network, computer, phone system, and phone/internet provider needs. This is a permanent, fully onsite position in Grand Rapids, Michigan, with a Monday–Friday schedule from 8 a.m. to 5 p.m. (40 hours per week). The position is listed at an intermediate experience level. The role calls for customer service and MSP experience, along with skills in Entra ID, Azure, ConnectWise, ITSM, triage, Windows Servers, and Active Directory. The stated pay range is $55,000–$70,000 per year; individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.
Requirements
- Customer service experience
- MSP experience
- Skills in Entra ID, Azure, ConnectWise, ITSM, triage, Windows Servers, and Active Directory
Benefits
- 401(k) eligibility after 90 days, with a 100% match up to 4%, immediate vesting, and access to advisors
- Priority Health group plan, with the company covering 80% of the premium and the employee covering 20%
- 100% dental coverage
- Three weeks of PTO to start
- Up to $1,800 annually for continuing education or certification reimbursement
- $75 cell phone reimbursement
- Annual raises
- Company fleet cars for onsite travel
- Off-campus happy hour every other month
- Two annual off-campus parties for employees and significant others
- Office games, snacks, beverages, and a dedicated pour-over coffee bar
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
