Service Desk Supervisor - Field Operations
About The Position
Black Equipment Company is seeking a motivated, organized, and detail-oriented Service Desk Supervisor for Field Operations. This administrative lead role is suited to someone who thrives in a fast-paced environment, manages multiple priorities, communicates effectively, solves problems proactively, and contributes to a team. The company seeks a candidate who has supervised tradespeople, rather than only provided administrative support to them. The supervisor coordinates and dispatches technicians’ daily work, supports service department operations, manages service documentation and repair orders, and helps provide exceptional customer service. The position is full-time, Monday through Friday, from 7 a.m. to 4 p.m. Compensation is $20–$25 per hour, based on experience.
Requirements
- Comfort handling scheduling, work orders, timekeeping, and direct supervision.
- Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.
- Excellent verbal and written communication skills.
- Computer proficiency with software including Microsoft Excel and Outlook.
- Ability to work independently and as part of a team.
Nice To Haves
- Prior experience in dispatching and/or service coordination.
- Experience supervising hourly shop or field trades, such as mechanics, welders, technicians, or equivalent trades.
Responsibilities
- Coordinate, schedule, and dispatch daily work assignments for technicians.
- Communicate clearly and professionally with technicians, team members, and customers to maintain a smooth workflow.
- Ensure internal and customer-facing service documentation is accurate, complete, and properly processed.
- Maintain and manage repair orders and quotes, ensuring they are opened and closed in a timely manner.
- Provide administrative support to the service department, including answering phones and assisting customers.
- Maintain a clean, organized, and professional office environment.
Benefits
- Health, dental, vision, and prescription drug coverage.
- Flexible Benefits Plan.
- 401(k) with company participation.
- Life and disability insurance.
- Paid holidays.
- Paid time off.
- Weekly pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
