Service Desk Student Asst

Liberty University•Lynchburg, VA

6d•Onsite

About The Position

The principal role of the Library Service Desk Assistant is to provide excellent customer service within the Ehrhorn Law Library by answering basic directional, resource, and technical-related requests from all library users. This is a position that demands courteous and polite interactions with the service population, and an obvious, vigilant posture while staffing the service desk. This position reports to the Access Services Coordinator.

Requirements

One semester of college education is required.
Ability to communicate in an effective, professional manner in a customer service setting to convey clear, well-articulated information to Liberty University School of Law’s community, patrons, and associates.
Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
Strong organizational skills.
Ability to work independently and exercise good judgment and discretion.
Promptness and reliability to follow scheduled hours.
Willingness to communicate library policy to users.
Displays an attitude of courtesy, respect, and tact in dealing with others.
Ability to read call number labels quickly and accurately.
Ability to reason intuitively, analyze information and events, and apply judgment to solve routine, complex problems.
Ability to efficiently prioritize and complete tasks.
Ability to resolve potentially problematic issues with patrons.
Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position.

Nice To Haves

Grade point average of 3.0 or above is preferred.
Federal Work Study status is preferred
Previous customer service experience preferred.
Some knowledge of the Library of Congress classification and call number system preferred.

Responsibilities

Provides excellent customer service by answering library user questions in person and on the phone, reserving study rooms for law students and faculty, and locating physical and electronic resources for checkout or in-library use.
Maintains and cares for library spaces and resources by completing hourly counts, reshelving and shifting books, checking printer supplies, reading the shelves, updating legal texts, and cleaning the library.
Performs the general duties listed above with the goal of maintaining a clean and clutter-free environment conducive to study.
Completes special projects assigned by the Access Services Coordinator/Supervisor.
Keeps a vigilant posture while staffing the Library Service Desk to identify patrons who may need assistance and/or those who may be exhibiting behavior that is problematic to others.
Demonstrates the ability to work in and with diverse populations, supporting an inclusive environment.
Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.
Complies with the Liberty University School of Law business casual dress code.