Co-op Student, Service Desk
About The Position
NorthRiver Midstream is a leading gas gathering and processing business focused on expansion and innovation. They operate with a lean, agile, and customer-driven approach, primarily in Northeast British Columbia. NorthRiver has a strong reputation for safe and reliable operations, is committed to emission reductions and sustainability, and values meaningful indigenous partnerships. Their culture emphasizes partnership, collaboration, ownership, and a commitment to finding solutions together. This role is for a temporary Co-op Student position within the Information Technology team, involving occasional travel to field sites.
Requirements
- Currently enrolled in a credited post secondary co-op program in Computer Science or Information Technology.
- Strong communication skills to effectively convey technical needs and solutions across all levels.
- Exceptional written and verbal communication abilities, ensuring clear and effective interactions.
Nice To Haves
- Hands-on experience with supporting end-user devices, servers, networks, and telecommunications systems.
- Familiarity with ticketing systems, especially ServiceNow, to manage and track support requests.
- Willingness to learn and grow in areas like infrastructure, networking, and security.
Responsibilities
- Provide top-notch customer service to corporate and field employees, resolving IT issues via phone, email, or walk-up.
- Track and manage requests in the ServiceNow system, ensuring timely resolution and clear communication.
- Set expectations for ticket priorities and ensure requests are completed on time per service agreements.
- Research and recommend improvements to enhance service delivery, reduce downtime, and optimize performance.
- Support the implementation and operation of IT systems, including mobility, software, networks, phone systems, and end-user devices.
- Collaborate with IT teams to maintain and update documentation on network, application, and infrastructure systems.
- Contribute to a positive team environment, taking ownership of IT tasks and supporting overall team success.
Benefits
- A culture of continuous learning and mentorship from the best in the business (and fun!).
- An opportunity to work in the heart of downtown Calgary with great amenities including a brand new, subsidized gym and meeting spaces.
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
