SERVICE DESK SPECIALIST - INFORMATION SERVICES - FULL-TIME DAY SHIFT 23446

Bergen New Bridge Medical Center • Paramus, NJ

1d • Onsite

About The Position

New Bridge Medical Center is dedicated to providing high-quality, compassionate care to its diverse community. As a leading healthcare provider, it offers a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Service Desk Specialist.

Requirements

• 1 – 2 years of Computer Technician Experience is required.
• Understands and demonstrates a basic working knowledge of Windows 10 and Microsoft Office 365.
• Must be able to appropriately troubleshoot issues, coordinate resolution, and communicate to end users.
• High School Diploma required.

Nice To Haves

• College Degree preferred.

Responsibilities

• Build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability.
• Hardware and software installations, replacements, and upgrades.
• Perform IT Service Desk duties such as call and ticket resolution with strong customer service.
• Support for mobile devices and mobile device management systems.
• Assist with remote connectivity; Virtual Private Network, remote desktop protocol, and Office 365 Web Access.
• Setup of end user systems, client profiles, domain access, file and print sharing, and Outlook.
• Perform computer and phone system MACs (move, add and changes) for multiple locations.
• Control inventory through asset management of all hardware.
• Troubleshoot computer, printing and phone system issues and other communication-related hardware and applications.
• Documents equipment, software, customer and system faults and failures on a daily basis.
• Effectively interface with vendors to resolve systems outages and deficiencies.
• Performs other duties as assigned to support the overall objectives of the department and organization.

Benefits

• comprehensive benefits package
• competitive medical, dental, and vision plans
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays
• robust tuition reimbursement
• continuing education programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees