Service Desk Specialist I
About The Position
The Service Desk Specialist I boosts productivity by solving challenging technical issues. This role requires advanced technical skill and creative problem-solving to handle complex and new system failures. Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples’ lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals!
Requirements
- Degree not required / 1-3 years related experience
- Customer service experience.
- Experience with Hardware/Software troubleshooting.
Nice To Haves
- CompTIA A+ certification is a plus.
Responsibilities
- Create new hire boxes if needed.
- Setup and troubleshoot new hire classes.
- Triage and own the incoming queue to quickly resolve complex hardware, software, and SaaS integration issues identifying root causes and solving problems.
- Participate in the incident response process which involves investigating and troubleshooting issues, communicating key findings, and resolving issues; communicate in chat for direction as needed.
- Help test, facilitate and assist in projects with provided instruction as they arise.
- Champion the team's internal and external knowledge bases.
- Write clear, action-oriented technical documentation designed to enable end-user self-service and power automatic ticket-deflection mechanisms.
- Install and support office audio and visual equipment.
- Participates in training and professional development sessions.
- Accurately and effectively communicates pertinent information to the appropriate stakeholders.
- Participate in on-call rotations and triage or resolve critical issues that come up outside of standard working hours along with workroom duties.
- Demonstrates curiosity in customer service, proactively seeking improvements and questioning existing methods to find better solutions.
- Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities.
- Leverage approved Generative AI and low-code/no-code platforms to accelerate troubleshooting and continuously scale personal technical throughput.
Benefits
- Medical, Dental and Vision benefits after a short waiting period
- 401k matching program
- Generous paid time off program with an additional company break during the holidays
- Annual Volunteer Time Off (VTO) and a donation matching program
- Life Insurance
- Employee Assistance Program (health & well-being on and off the job)
- Rewards and Recognition
- Maternity and Parental Leave
- Training program and ongoing support throughout your entire Spring Venture Group career
- Diverse, inclusive & welcoming culture
- Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
