Service Desk Representative

Dow Credit Union • Midland, MI

9d • Onsite

About The Position

Dow Credit Union is looking to hire a full-time Service Desk Representative. This role is responsible for greeting and assisting employees, members, and visitors, delivering excellent customer service. Ensuring the experience is positive, friendly, and prompt. This is a career opportunity in the essential financial and banking services industry with better hours and a starting pay of $15.50 an hour.

Requirements

• High school diploma or equivalency required
• Up to six months of experience in customer service required

Responsibilities

• Creates a welcoming, friendly environment by assisting those entering our branch, this would include helping with basic questions and providing directions.
• Maintains member interaction logs, alerting departments of requests/inquiries. Reviews the requests to ensure members are being cared for in a timely manner.
• Communicates with members to establish their need and directs to appropriate department.
• Answers and assists members with general questions and inquiries such as ATM assistance, coin machine, bill pay, web banking, shred bin etc.
• Direct and assist in emergency situations, completing necessary paperwork during and after an emergency.
• Aids those seeking information for Retirement and Investment Center and Liberty Mutual, up to and including working the suite as an alternate representative.
• Maintains visitor badges/ logs, door count, and AED machine log.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED