Service Desk Representative

Active Wellness • Sunnyvale, CA

1d • Onsite

About The Position

The Service Desk Representative is a high-profile customer service position focused on delivering exceptional service to members, contributing to member retention, and supporting new membership sales. This role involves being responsive to members' needs, handling check-ins, and acting as a resource for goods and services within the club facilities. The representative serves as the primary point of communication, fostering a friendly and welcoming environment for all members.

Requirements

• Basic accounting skills
• Customer service skills
• Results oriented
• Basic computer skills
• Ability to multitask
• Commitment to the fitness industry
• Minimum GED/High School Diploma or equivalent
• Must be detail oriented
• Organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

Nice To Haves

• Previous health club personal training experience
• Previous experience with Member Management Systems

Responsibilities

• Greet members/guests enthusiastically and efficiently handle the check-in process
• Answer telephone and field calls
• Schedule services appointments and take reservations either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Be knowledgeable about all programs and activities offered throughout the center
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain communication log and lost & found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting

Benefits

• Health, Dental and Vision Insurance (Full Time)
• Health Flexible Spending Account (Full Time)
• Paid Time Off (Full Time)
• Parking & Transit Flexible Spending Accounts
• 401(k) (Eligible after 1 year of service + 1000 work hours)
• Legal Support Plan
• Employee Assistance Program & Mental Health Support Service
• Complimentary Club Membership and Discounts on Active Products (where applicable)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees