Service Desk Monitoring Technician

HTG, Inc. • Portland, OR

6d • Hybrid

About The Position

HTG is looking for an experienced technician to provide after hours Server Monitoring services for one of our enterprise clients. This is a remote position working with the clients server team to initiate, monitor and trouble shoot server operations, and assist end users and resolve tickets as needed.

Requirements

• MUST be local to the Portland/Vancouver metro area.
• 3-5 years in a technical support role
• Experience with monitoring ticket systems and working with end users
• Experience with working with a ticketing system in the last 5 years
• Excellent customer service, written and verbal communications skills
• Experience with documenting processes and workflows

Responsibilities

• Monitoring Servers, network equipment, and critical web applications with Solarwinds.
• Troubleshooting or routing issues as they arise.
• Monitor and Troubleshoot servers that fail to install patches, Work with internal teams to setup out-of-band patching to reinstall the patches again.
• Monitoring application scripting environment in Stonebranch.
• Resolving issues or routing as needed.
• Taking end user support calls and troubleshooting as needed.
• Facilitate communication between multiple teams when priority issues arise.
• Creating Active Directory groups, file shares, shared email addresses, or distribution lists.
• Adding or removing users from Active Directory groups, database membership, shared emails, or software roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed