Service Desk Manager
General Dynamics Information Technology•Newington, CT
•Onsite
About The Position
Transform technology into opportunity as a Service Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team to lead a team of Service Desk technicians delivering top flight customer experience.
Requirements
- Technical Training, Certification(s) or Degree
- 5+ years of related experience
- Sec+
- ITIL
- TS/SCI
- Documentation
- Problem Solving
- Communication
- US Citizenship Required
Nice To Haves
- CCNA
Responsibilities
- Manages the functionality and efficiency of a group of computers running on one or more operating systems
- Works with multiple teammates and work centers to achieve the mission
- Works to with the team to resolve challenges
- Supports a highly dynamic environment focused on mission success
- Provides superb customer experience to enable the mission
- Utilize your full suite of technical and interpersonal skills to support the mission
Benefits
- Full-flex work week
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
