Service Desk Manager - ITIL 4 Certified
Softthink Solutions Inc•Washington, DC
•Onsite
About The Position
We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient service delivery, operational stability, and adherence to IT service management best practices.
Requirements
- Strong practical experience with ITIL 4 Framework (Service Operation focus)
- ITIL 4 Foundation Certification (required)
- Experience managing enterprise-level IT service desks
- Strong leadership and communication skills
Responsibilities
- Lead and manage the IT Service Desk team and daily operations
- Oversee incident, problem, and service request management processes
- Ensure SLA compliance and service quality standards
- Drive continuous improvement in IT service delivery
- Coordinate with infrastructure and application teams for issue resolution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
