Service Desk Level 1 Analyst (Temporary)

Dyopath • Houston, TX

3d • Onsite

About The Position

Join DYOPATH as a Service Desk Level 1 Analyst. This role is for someone who loves helping people, solving everyday tech challenges, and being the friendly voice that makes someone's day better. DYOPATH is looking for a Service Desk Level 1 Analyst who brings curiosity, empathy, and a passion for outstanding customer service. If you thrive in a fast‑paced environment and enjoy learning something new every day — this role is for you! As a frontline technical hero, you’ll be the first point of contact for customers and employees needing IT support. Your impact matters — you’ll keep people connected and productive every day.

Requirements

• High school diploma or equivalent required
• 1–2 years in a technical support or service desk role
• Strong customer service mindset — able to explain technical concepts to all users
• Proficiency with: Microsoft Office
• Proficiency with: Windows operating systems
• Proficiency with: Basic network troubleshooting
• Ability to multitask, prioritize, and work both independently and collaboratively
• Excellent problem-solving and analytical skills

Nice To Haves

• Associate or bachelor’s degree in computer science or related field preferred
• Certifications (or working toward): HDI Support Center Analyst (HDI‑SCA)
• Certifications (or working toward): ITIL Foundation
• Certifications (or working toward): Microsoft 365 Certified: Fundamentals
• Familiarity with ITIL or similar frameworks is a plus

Responsibilities

• Respond to phone calls, emails, and chat messages with professional, friendly support.
• Log all interactions accurately in the ticketing system.
• Provide first-level troubleshooting for desktops, laptops, printers, mobile devices, software, and basic network issues.
• Resolve what you can — and escalate the rest to the right team.
• Ensure timely, accurate, high‑quality resolutions.
• Follow up with users to ensure satisfaction.
• Continuously grow your tech expertise through training, certifications, and self-learning.
• Participate in special IT projects as assigned.

Benefits

• Certifications, training, and career pathways to help you level up.
• Fun & Supportive Team Energy – Work with people who celebrate wins and make each day better.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED