Service Desk Lead
About The Position
Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to be a part of a cohesive service desk team that performs all aspects of customer service and maintenance of existing systems to ensure the command is always mission capable.
Requirements
- DoD 8570 compliant for IAT Level II
- 1+ years of related experience.
- MS Windows 7/10 Operating System
- Microsoft Office 2010 or later
- Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation
- Experience with VPN technologies
- Experience with configuration of Android and iPhones
- Experience with Cisco Call Manager
- Security Clearance Level: Secret Clearance to start, must be able to obtain TS-SCI
- Self-motivated and able to work independently and take initiative in identifying and addressing challenges.
- Effective communications and listening skills.
- US Citizenship Required: Yes
Nice To Haves
- Experience with virtualization technology (VMware) desired
Responsibilities
- Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment.
- Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications.
- Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images.
- Utilize mobile device management software to monitor, manage, and secure user mobile devices.
- Build and deploy mobile solutions based on customer requirements.
- Performs intense troubleshooting and problem resolution for multiple locations and networks.
- Performs Level 1 and Level 2 functions related to POTS phone devices and Cisco call management devices.
- Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks.
- Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot.
- Resolves and tracks incidents using a ticketing system.
- Works with the CRM and SharePoint Developers to assist in resolving content management and permission related issues.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holiday
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
