Service Desk Intern
About The Position
DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems, we make sure digital experiences are secure, private, and authentic. Our AI-powered DigiCert ONE platform brings together certificates, DNS, and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100,000 organizations—including 90% of the Fortune 500—DigiCert helps businesses operate with confidence today while preparing for what’s next, including a quantum-safe future. Job summary Under the direction of the Global Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.
Requirements
- Practical hardware and software computer knowledge.
- Working towards a technical degree.
- Organizational skills: managing multiple projects at a time
- Communication skills: able to effectively communicate, good vision able to work through challenging situations
- Very good organizational skills
- Self-motivated good vision looking forward
Nice To Haves
- A+ certification is great, but if you’re working on that cert, that’s awesome as well
Responsibilities
- Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
- Support enforcement Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements
- Work with Global Service Desk Manager to manage hardware
- Collaborate with other teams on projects
- Assist with creating, updating, and maintaining knowledge base articles for internal use.
- Improve existing processes, and propose and adopt new processes where applicable
- Work closely with Service Desk Manager to support various team projects
- Help with onboarding / offboarding employees and imaging new laptops
- Support ecycle and inventory management responsibilities
Benefits
- Generous time off policies
- Paid holidays
- Office pantry and regularly scheduled sponsored lunches
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
