Service Desk Intern
About The Position
An IT Service Desk Intern will learn how to provide first call case resolution, case triage, escalations, and high levels of customer service. Processes internal service requests and incident cases for all technology domains. Learn to troubleshoot issues directly with users in a professional manner. Support a Team of Go-Getters Responsible for end-user support, laptop management, and software troubleshooting. Are you the right fit? Are you interested in learning more about IT? Do you do well in a fast-paced environment? Are you typically considered a quick thinker? Are you passionate about intrapersonal communication and customer service? What you will contribute: Provide technical support to end-users, including troubleshooting hardware/software issues. Document and track issues via case management to maintain records for future reference. Communicate technical information in a clear manner. Assist in administration of IT infrastructure. Assist in routine maintenance tasks, such as PC distribution. Additional tasks as directed by manager.
Requirements
- Enrollment in a bachelor’s degree program.
- Interest in IT, troubleshooting, and customer service.
- An astute and perceptive approach to handling a variety of troubleshooting and customer service situations.
- Basic wireless networking knowledge.
Responsibilities
- Provide technical support to end-users, including troubleshooting hardware/software issues.
- Document and track issues via case management to maintain records for future reference.
- Communicate technical information in a clear manner.
- Assist in administration of IT infrastructure.
- Assist in routine maintenance tasks, such as PC distribution.
- Additional tasks as directed by manager.
Benefits
- Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
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What This Job Offers
Career Level
Intern
