Service Desk Field Technician

Isys Technologies•Colorado Springs, CO

2d•$73,500 - $78,220•Onsite

About The Position

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers. I2X Technologies is seeking a Service Desk Field Technician to support ongoing activities for a customer in Colorado Springs, CO. This position will be on-site and will require an active Top Secret clearance.

Requirements

Bachelor's degree in IT with 4 years experience or HS and 8-10 years of experience.
Minimum 6 years of experience in an IT helpdesk, service desk, or field support role.
Demonstrated hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.
Understanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.
Strong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.
DoD 8570/8140 certification at [IAT Level I or II] (e.g., A+ CE, Security+ CE).
Active TS with SCI eligibility clearance.
US Citizenship is required.
Active Top Secret clearance is required.

Nice To Haves

ITIL v3/v4 Foundation certification.
Experience deploying and managing endpoints in a virtualized desktop (VDI) environment.
Familiarity with endpoint management tools (e.g., SCCM, MECM).

Responsibilities

Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues.
Images, deploys, and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.
Assists in verifying that all endpoints receive necessary patches and antivirus updates; remediates non-compliant workstations identified by vulnerability scans.
Assists network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.
Educates users on basic IT security practices, safe handling of classified materials on digital systems, and usage of enterprise software tools.
Updates asset inventory databases, contributes to the Service Desk knowledge base, and documents workaround solutions for recurring technical issues.