Service Desk Field Technician

Peraton • Colorado Springs, CO

1d • $80,000 - $128,000 • Onsite

About The Position

Peraton is hiring a Service Desk Field Technician supporting the Enterprise IT contract for NORAD/NORTHCOM. This role is on-site at Peterson AFB in Colorado Springs, CO. The Service Desk Field Technician serves as the front-line technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and II support, diagnosing and resolving hardware, software, and peripheral issues directly at the user's workspace or remotely. The candidate plays a crucial role in maintaining endpoint compliance, deploying new hardware and software assets, and ensuring that personnel have reliable, secure access to their required systems.

Requirements

• BS/BA degree Bachelor's degree in IT with 6 years' experience or 9 years of experience in lieu of a degree
• 6 years of experience in an IT help-desk, service desk, or field support role.
• Demonstrated hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.
• Understanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.
• Certification: DoD 8570/8140 at [IAT Level I or II] (e.g., A+ CE, Security+ CE).
• Clearance: active Top Secret with the ability to obtain an SCI clearance.

Responsibilities

• Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues.
• Images, deploys, and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.
• Assists in verifying that all endpoints receive necessary patches and antivirus updates; re-mediates non-compliant workstations identified by vulnerability scans.
• Assists network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.
• Educates users on basic IT security practices, safe handling of classified materials on digital systems, and usage of enterprise software tools.
• Updates asset inventory databases, contributes to the Service Desk knowledge base, and documents workaround solutions for recurring technical issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level