Service Desk & Facilities Lead

Preferred Credit•Las Vegas, NV

11d•Onsite

About The Position

PCI is seeking a Service Desk & Facilities Lead who is detail-oriented, customer-focused, and has IT service desk experience, strong problem-solving skills, and a proactive approach. This role requires someone to be in Southern NV with a reasonable commute to Las Vegas, NV due to in-office requirements. The position is full-time, Monday-Friday, 9:00 am-6:00 pm PST, with an on-call rotation of 1 week every 4 weeks. The work setting is in-office.

Requirements

Associates degree or equivalent experience and certification in a related field.
Advanced troubleshooting skills for laptops, software, and IT systems.
Strong knowledge of IT service desk management tools and endpoint security practices.
Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness.
Valid Driver’s License, reliable vehicle, and active insurance for occasional work-related travel.

Nice To Haves

Minimum of 2 years’ experience in a supervisory or leadership role within an organization of 100+ employees.
Minimum of 4 years’ experience using systems such as Active directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom.
Relevant certifications such as ITIL, Microsoft 365, Active Directory, or something similar.

Responsibilities

Provides on-site technical support for 50+ local users, including laptop configurations, troubleshooting, and maintenance.
Delivers remote technical co-support for 200+ users in the St. Cloud, MN office and working from home environments, ensuring seamless functionality of hardware and software.
Deploys and manages software installations, updates, and patches using tools such as PDQ and SmartDeploy across all company locations.
Serves as the primary point of contact for all Las Vegas, NV Office facilities-related matters, ensuring a safe and comfortable work environment.
Manages vendor relationships and contracts for building services, including cleaning, repairs, and security.
Coordinates office maintenance, security, and emergency preparedness efforts, proactively addressing potential risks.
Provides mentorship and guidance to employees on IT best practices and security awareness.
Identifies process improvements to enhance IT support and facilities management efficiency.
Provides clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders.