Service Desk Engineer
About The Position
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Service Desk Engineer to join our dynamic team at Ft. Meade, MD in support of the Intelligence Community. Analyzes user requirements, the concept of operations documents, and high-level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs, and systems into ongoing operations. Develops technical documentation. Develops system Architecture and system design documentation. Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Interacts with the Government regarding Systems Engineering technical considerations and associated problems, issues, or conflicts. Ultimate responsibility for the technical integrity of work performed, and deliverables associated with the Systems Engineering area of responsibility. Communicates with other program personnel, government overseers, and senior executives. As part of the Mission Management team candidate will be responsible for supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Mission Management support will be provided to: aid development teams in understanding how to integrate and resolve issues with REST Services. Support end users to resolve issues where their accesses are being granted or denied incorrectly. The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.
Requirements
- Bachelor's and 7 years of related experience.
- Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required.
- 5 years of additional SE experience may be substituted for a bachelor’s degree for a total of 12 years.
- Active TS/SCI w/ FSP required within 7 years.
Nice To Haves
- Experience with or knowledge of online and telephone customer support
- LDAP directories
- SQL and basic database querying abilities
- RESTful services
- Public Key Infrastructure (PKI )
- Ticket tracking systems (e.g. JIRA, Redmine)
- Able to analyze system applications and perform troubleshooting.
- Able to understand and communicate complex software systems.
- Able to modify confluence pages and write technical documentation to support customers.
- Able to assist with educating/training customers on software capabilities.
- Able to assist with understanding and defining customer needs.
- Able to work independently
Responsibilities
- Analyze user requirements, the concept of operations documents, and high-level system architectures to develop system requirements specifications.
- Analyze system requirements and lead design and development activities.
- Guide users in formulating requirements, advise alternative approaches and conduct feasibility studies.
- Provide technical leadership for the integration of requirements, design, and technology.
- Incorporate new plans, designs, and systems into ongoing operations.
- Develop technical documentation.
- Develop system Architecture and system design documentation.
- Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.
- Interact with the Government regarding Systems Engineering technical considerations and associated problems, issues, or conflicts.
- Take ultimate responsibility for the technical integrity of work performed, and deliverables associated with the Systems Engineering area of responsibility.
- Communicate with other program personnel, government overseers, and senior executives.
- Support customers who are integrating with Enterprise and IC Attribute and Authorization services.
- Aid development teams in understanding how to integrate and resolve issues with REST Services.
- Support end users to resolve issues where their accesses are being granted or denied incorrectly.
- Use JIRA for ticket management.
- Provide support in a variety of methods not limited to e-mail, chat, and phone.
- Analyze system applications and perform troubleshooting.
- Understand and communicate complex software systems.
- Modify confluence pages and write technical documentation to support customers.
- Assist with educating/training customers on software capabilities.
- Assist with understanding and defining customer needs.
Benefits
- competitive salaries
- performance bonuses
- training and educational reimbursement
- Transamerica 401(k)
- Cigna healthcare benefits
- PTO available to use immediately upon joining (prorated based on start date)
- paid parental leave
- individual and family health, vision, and dental benefits
- annual budget for training, professional development and tuition reimbursement
- a 401(k) plan with company match fully vested after 60 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
