Service Desk Engineer III
About The Position
Endurance IT Services is seeking a highly skilled Service Desk Engineer III to serve as the senior escalation point for complex technical issues across client environments. The role resolves advanced support requests, helps lead junior engineers, and supports exceptional service delivery for the managed services practice. The position is fully onsite in Virginia Beach, Virginia. The engineer will troubleshoot technologies including Microsoft 365, Windows Server, Active Directory, Entra ID (Azure), virtualization, networking, and security platforms. The role also supports infrastructure projects, migrations, upgrades, and client implementations; collaborates with vendors and internal teams on critical incidents; and participates in on-call rotations and onsite support as needed.
Requirements
- At least 5 years of IT support, systems administration, or MSP experience.
- Experience supporting Microsoft 365, Windows Server, Active Directory, Exchange Online, Entra ID, and virtualization technologies.
- Strong knowledge of networking, firewalls, switches, wireless technologies, and security best practices.
- Proven ability to troubleshoot complex technical issues and manage escalations.
Nice To Haves
- MSP experience.
- Industry certifications such as Microsoft, CompTIA, Cisco, VMware, or Azure.
Responsibilities
- Serve as the primary escalation resource for Tier 1 and Tier 2 support teams.
- Troubleshoot and resolve advanced issues involving Microsoft 365, Windows Server, Active Directory, Entra ID (Azure), virtualization, networking, and security platforms.
- Lead root cause analysis and implement long-term solutions for recurring issues.
- Collaborate with vendors and internal teams to resolve critical incidents.
- Support infrastructure projects, migrations, upgrades, and client implementations.
- Mentor and provide technical guidance to junior engineers.
- Maintain accurate documentation and ensure adherence to service-level agreements (SLAs).
- Participate in on-call rotations and provide onsite support as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
