Service Desk Engineer, Technology

Point72 • Stamford, CT

26d

About The Position

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

Requirements

• 2+ years of experience in a help desk, desktop support, or technical support role
• Experience providing remote support in a high-volume environment
• Strong knowledge of Microsoft Windows and Microsoft 365
• Familiarity with ITSM tools such as ServiceNow
• Understanding of Active Directory, basic networking, mobile devices, and endpoint troubleshooting
• Excellent verbal and written communication skills
• Strong documentation discipline and attention to detail
• Ability to prioritize effectively and meet service level targets
• Composure and professionalism in a fast-paced environment
• Flexibility to work in a 24/7 rotational shift model
• Commitment to the highest ethical standards

Responsibilities

• Provide multichannel remote support, via phone, email, and messaging channels, to global colleagues
• Diagnose and resolve incidents and service requests across end-user technologies
• Log, categorize, prioritize, and manage tickets in alignment with SLA targets
• Escalate complex issues to Level 2/3 teams with clear and thorough documentation
• Communicate effectively with clients, managing expectations and providing timely updates
• Contribute to knowledge base articles and continuous service improvement initiatives
• Participate in structured shift handovers to ensure seamless global coverage

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed