Service Desk Coordinator Trainer
About The Position
The Service Desk Coordinator Trainer designs, develops, and delivers training tailored to department-specific skills, processes, and compliance requirements. Training may be delivered on second and third shifts as needed. The role assesses employee competencies, identifies skill gaps, and works with managers on development plans that support employee growth and departmental goals. The trainer leads department-specific onboarding and provides ongoing education on new technologies, updated procedures, regulatory changes, and professional development. The role also provides coaching and follow-up support, creates job aids and reference materials, evaluates training effectiveness, and improves programs based on feedback, performance metrics, business impact, and changing needs. Working with department managers and HR, the trainer aligns learning initiatives with business objectives and supports compliance training, career development, and succession planning. The role maintains training records and reports on training metrics, completion rates, and program impact. This is an on-site role in Atlanta, Georgia, with a flexible Monday–Friday schedule from 8:00 AM to 4:00 PM. Pay is $25.39 per hour. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.
Responsibilities
- Design, develop, and deliver training programs, materials, presentations, hands-on exercises, and assessments aligned with learning objectives and organizational standards.
- Deliver training on second and third shifts as needed.
- Assess employee competencies, analyze performance data, identify skill gaps, and collaborate with managers on individualized development plans.
- Lead department-specific new employee orientation and provide ongoing education on technologies, procedures, regulatory changes, and professional development.
- Provide real-time coaching, one-on-one mentoring, follow-up sessions, job aids, and reference materials.
- Evaluate training effectiveness using feedback, performance metrics, and business impact assessments, and refine programs accordingly.
- Collaborate with department managers and HR to align training with business objectives, compliance requirements, career development, and succession planning.
- Maintain records of training activities, participant progress, and program outcomes, and report training metrics and results to leadership.
Benefits
- 401(k) plan with matching company contributions
- Medical, dental, and vision care
- Paid parental leave at 100% of salary
- Paid time off and company holidays
- Early access to earned wages through Daily Pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
