Service Desk Coordinator/Technician Intern (Summer & Fall 2026)

Frankel • Omaha, NE

1d • Onsite

About The Position

This internship provides real-world experience supporting MSP clients through hands-on technical support, service coordination, and project work. The intern will learn the Service Desk Coordinator dispatch process to support internal staff and clients. This includes daily dispatch and coordination of service tickets based on urgency and resource availability, helping ensure client satisfaction, team productivity, and efficient service delivery. In addition to supporting dispatch operations, the intern will gain experience troubleshooting hardware, software, printer, and connectivity issues in a telephone-centric environment by diagnosing problems and guiding users through step-by-step solutions, escalating to next-level support for complex issues. The intern will also shadow technical staff, including our Cybersecurity Engineer, to document processes and assist with projects such as workstation deployments, new user setups, networking tasks, and other IT initiatives.

Requirements

• Able to work in-person in our Omaha, NE office for ≈20-40 hours per week between the hours of 8:00AM-5:00PM M-F
• Understanding of operating systems, business applications, printing systems, network systems, support tools, and how technology is used to provide IT services.
• Diagnosis skills of technical issues
• Ability to work in a team and communicate effectively.
• Interpersonal skills: telephone skills, communication skills, active listening, and customer care.
• Ability to organize work, multi-task and adapt to changes quickly.
• Self-motivated with attention to detail and the ability to work in a fast-moving environment.

Nice To Haves

• Studying an IT-related field

Responsibilities

• Identify, diagnose, and resolve problems for end-users related to workstations, software and hardware, network, and VPN connectivity.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, and basic server, e-mail, Internet, VPN, and local-area network access problems.
• Perform minor desktop hardware repair for PC equipment and peripherals.
• Document internal processes and procedures and escalate issues as necessary.
• Assist the team in meeting monthly and quarterly goals based on metrics.
• Assist the Service Desk Coordinator to act as the single point of contact to the client for Incidents, Problems, and Requests.
• Triage and update help desk tickets and calls, gather information to ensure tickets are actionable, assign work across technical resources, and communicate with clients to efficiently move issues toward resolution.
• Improve client service, perception, and satisfaction through follow-through, follow-up, and communication.
• Other duties as assigned

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed