Service Desk Associate
About The Position
Winters Recreation is seeking a motivated and customer-focused Service Desk Associate to join our team. This position plays a key role in delivering exceptional customer service by serving as one of the primary points of contact for incoming customer calls, walk-in customers, and service-related support. The Service Desk Associate will assist both in-state and out-of-state customers with warranty claims, service scheduling, product support, and general technical questions while helping ensure a smooth and positive customer experience from start to finish. The ideal candidate is organized, dependable, and able to effectively manage multiple responsibilities in a fast-paced environment. Daily responsibilities include answering incoming phone calls, greeting and assisting walk-in customers, coordinating service appointments, managing technician schedules, and communicating service timelines and updates to customers. This role also supports warranty claim processes, work order preparation, and basic troubleshooting assistance to help customers better understand product operation, maintenance recommendations, and service needs. Strong communication and problem-solving skills are essential for success in this position. The Service Desk Associate works closely with the service, parts, and sales departments to ensure customer concerns are addressed promptly and professionally. Accurate documentation of customer interactions, service requests, scheduling updates, and warranty information within company systems is an important part of the role.
Requirements
- Excellent phone etiquette
- Strong organizational skills
- Basic computer proficiency
- Ability to remain calm and professional under pressure
Nice To Haves
- Previous experience in customer service
- Previous experience in scheduling
- Previous experience in technical support
- Previous experience in dealership operations
- Previous experience in service administration
Responsibilities
- Answering incoming phone calls
- Greeting and assisting walk-in customers
- Coordinating service appointments
- Managing technician schedules
- Communicating service timelines and updates to customers
- Supporting warranty claim processes
- Preparing work orders
- Providing basic troubleshooting assistance
- Documenting customer interactions, service requests, scheduling updates, and warranty information within company systems
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Company-paid group life insurance for you and your family
- 401(k) with company match
- Generous paid time off
- Holiday pay
- Your birthday off with pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
