Associate Technician, Service Desk

Martin Marietta • Raleigh, NC

1d

About The Position

As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.

Requirements

• Strong written and verbal interpersonal skills
• Primary understanding of Windows, hardware and network troubleshooting
• Ability to break down processes and provide clear guidance
• Excellent search capabilities

Nice To Haves

• Preferred Helpdesk experience
• Familiarity with Citrix hosted applications and Active Directory
• Familiarity ServiceNow or other ITSM application

Responsibilities

• Maintain proper change management and HRIS configurations and procedures documentation.
• Respond promptly to incoming calls and self-service tickets.
• Work both break and fix tickets while helping with project work as needed.
• Help troubleshoot customer inquiries from start to finish.
• Gather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed