Service Desk Associate

Weis Markets•Lebanon, PA

3d•Onsite

About The Position

The Service Desk Associate is responsible for greeting customers cheerfully, answering customer questions, and providing resolution by contacting management or department associates when necessary. This role may involve opening or closing the Service Desk depending on the shift, answering incoming calls, and making pages over the intercom. The associate will also complete transactions such as lottery, bill pay, and Western Union, while adhering to company and legal regulations, including those for tobacco and alcohol sales. Responsibilities include performing refunds or exchanges according to company policy, communicating customer concerns to appropriate managers, and maintaining a clean and organized desk area. The role also involves operating front-end scanning equipment and registers, handling all check-out procedures including bagging merchandise, and managing various forms of tender. Maintaining proper security measures and cash drawer accounting is crucial, as is staying knowledgeable about store layout, weekly ads, specials, and promotions to assist customers and generate sales through suggestive selling. Cooperation with co-workers and supervisors is essential for the smooth function of the department and store, with a focus on continuous job performance improvement. Additional duties may be assigned by management.

Requirements

Completed or working towards a high school diploma or general education degree (GED).
No prior experience required.

Responsibilities

Greets customers cheerfully and answers customer questions to best of ability.
Contacts management or department associates whenever necessary to provide resolution.
May open or close Service Desk depending on shift.
Answers incoming calls and makes pages over intercom.
Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations.
Follows company and legal guidelines for tobacco sales.
Performs refunds or exchanges while following company policy to ensure a quality customer service experience.
Communicates pricing, quality, and other concerns to appropriate managers/associates.
Responsible to keep desk area clean and organized.
Completes necessary logs for store compliance policies.
Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
Responsible for all tenders including cash, checks, debit/credit slips and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding excessive overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of store layout to answer customer questions.
Maintains knowledge of weekly ads, advertised and in-store specials, and special promotions in order to answer customer questions, generate sales by suggestive selling and to assure accuracy in ringing up merchandise.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
May complete other duties of staff as required by management.