Associate Software Engineer

Capgemini • Atlanta, GA

6d • Hybrid

About The Position

At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.

Requirements

• 1-3 years of Service Desk, Help Desk, or Technical Support experience.
• Strong troubleshooting and problem-solving skills.
• Experience handling voice support/B2B customer interactions.
• Knowledge of Windows OS, Microsoft Office, Active Directory, and basic networking concepts.
• Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
• Understanding of ITIL processes and service management best practices.
• Excellent verbal and written communication skills.

Nice To Haves

• ITIL V4 Certification (preferred).
• Associate's or Bachelor's degree in Computer Science, IT, or related field.
• Experience supporting retail customers or enterprise environments.

Responsibilities

• Provide Level 1 technical support via phone, email, and ticketing systems.
• Handle back-to-back inbound customer calls throughout the shift.
• Troubleshoot hardware, software, network, and application-related issues.
• Log, track, and manage incidents and service requests in accordance with SLA requirements.
• Escalate complex issues to appropriate support teams when required.
• Follow ITIL-based incident and request management processes.
• Deliver excellent customer service and maintain high customer satisfaction.
• Work in rotational shifts and rotational week-off schedules.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree