Service Desk Analyst

TEKsystems • Evansville, IN

8d • $18 - $20 • Onsite

About The Position

This role is a 12-month contract with the possibility of extension or conversion, focusing on bringing Service Desk Operations back in-house. The Service Desk Analyst will provide first-level phone, email, and chat support for all end-user issues, utilizing the ServiceNow ticketing system. Key responsibilities include addressing issues related to O365 migration, access requests, Microsoft problems, break/fix scenarios, and SAP issues. This position is ideal for an entry-level candidate seeking to gain experience with a global company or for those with prior service desk analyst experience in an enterprise environment. Experience with O365 and Active Directory is highly desirable.

Requirements

• Experience with O365
• Experience with Active Directory
• Experience doing service desk analyst work in an enterprise environment
• Customer service acumen
• Help desk support
• Troubleshooting
• Service desk
• Customer service
• Active directory
• Technical support
• Phone support
• Servicenow
• Office 365
• Ticketing system
• Password reset
• Microsoft office
• O365
• Windows 10
• Outlook
• Hardware
• Service

Nice To Haves

• Experience with O365 and Active Directory would be ideal.

Responsibilities

• Provide first-level phone support for all end-user issues.
• Respond to end-user issues via email and chat.
• Utilize the ServiceNow ticketing system to manage and resolve issues.
• Address issues related to O365 migration.
• Handle requests for access.
• Troubleshoot Microsoft-related issues.
• Resolve break/fix problems.
• Assist with SAP issues.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed