Service Desk Analyst
Community Health Network•Indianapolis, IN
•Onsite
About The Position
The Service Desk Analyst provides superior customer service to customers in an ever-growing variety of service needs. You will diagnose and solve system inquiries and error reports daily. You will perform all Service Desk functions including, but not limited to, answering calls, documenting help tickets and providing solutions. You will capture, translate, and accurately diagnose details of a service need in the tracking system.
Requirements
- Ability to communicate effectively with customers, fellow staff, and partners in verbal and written form.
- High school diploma or GED required.
- Two (2) or more years of experience in customer service or experience providing technical support to end users.
- Ability to adapt to a variety of situations, changes, and new learnings.
- Desire to be helpful in ANY situation, technical or non-technical.
- Knowledge of industry-standard concepts, practices, and procedures within the Service Desk or Help Desk field.
Responsibilities
- Diagnose and solve system inquiries and error reports daily.
- Perform all Service Desk functions including, but not limited to, answering calls, documenting help tickets and providing solutions.
- Capture, translate, and accurately diagnose details of a service need in the tracking system.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
