Service Desk Analyst
MB2 Dental•Carrollton, TX
•Onsite
About The Position
At MB2 Dental, we prioritize superior customer service and the efficient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner offices.
Requirements
- CompTIA A+ and Net+ certifications or at least 3 years of experience in IT performance analysis and end-user support
- Experience operating at Tier 2 or higher within a service desk or technical support environment.
- Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
- Proficiency in customer relationship management (CRM) and task management software.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.
Nice To Haves
- Experience within the healthcare industry is a plus.
- MacOS experience or certification is highly preferred, particularly for supporting end users who rely on Apple products and services.
- Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be beneficial when supporting our teams.
Responsibilities
- Resolve incoming end-user IT-related issues for remote partner offices and onsite users.
- Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
- Perform system installations, updates, and maintenance for practice management systems.
- Collaborate with vendors to resolve remote partner office issues.
- Document processes and maintain service desk records.
- Actively participate in staff meetings to recommend optimizations for IT performance and prevent future problems.
- Collaborate with internal departments to ensure IT needs are met.
- Perform additional duties as assigned to support evolving business needs.
Benefits
- medical/dental/vision/life insurance
- short- and long-term disability
- PTO
- paid holidays
- traditional and Roth 401(k) options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
