Service Desk Analyst
SunSource•Houston, TX
About The Position
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
Requirements
- Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience
- Steady Job History- (minimum 15 months experience with 1 employer)
- Active Directory- Admin Experience is required
- Office 365 Experience- Admin Experience is required
- Experience with Print Server
- Experience with 2 factor Authentication, preferably Okta
- Setting up/Troubleshoot VPN/Wi-Fi
- Experience with ServiceDesk, preferably Jira
- Multitasking
- Work well under pressure.
- Team player/ Work in a Team environment
Nice To Haves
- associate degree or equivalent
- Okta
- Jira
Responsibilities
- Adding new users/computers
- Deleting users from AD
- New hire account set up and de-provisioning experience
- Working knowledge with Teams, One Drive and Share point
- Should know how to assign the license and recapture licenses
- Setting up new printers/peripherals
- Installation/set up
- Trouble shoot any issue.
- Setting up/troubleshoot Hardware
- Experience with installing Software
- Setting up Resetting Password
- Setting up VPN/ Wi-Fi
- Trouble shoot VPN/Wi-Fi issues
- Open/modify/close Service requests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
